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GTmail Maintenance Announcement
Posted by Oded Joel on 05 May 2014 09:22 AM

GTmail Maintenance Announcement – Decommissioning of IP addresses - 01-06-2014

Dear Customer,

 

Please be advised that due to an upgrade to GTmail core network and to maintain a stable service for our customers, the below IP addresses will be brought out of servers by the 1st June 2014.

  • 213.208.81.174
  • 87.83.232.178

We would like to advise that all customers update to the IP address to 81.134.128.98 as soon as possible to avoid any loss of service after the 1st June 2014.

Customers who are using GTMailPlus service, can you please ensure that you are connecting using the IP address 46.37.176.205 as this is a dedicated IP address for this service.

 

How to Change IP Address

GTMail

  1. Open the MHS Launchpad
  2. On the Send Message List screen click on Next.
  3. On the Call Routing screen you will see your connections listed, click to on the connection to highlight it then click Next.
  4. On the Dialling Properties screen, toward the bottom under the Phone Number you will see the IP address.
  5. If the IP address is not 81.134.128.98 then you will need to change this.
  6. Click within the box and press the delete key to remove the IP address.
  7. Now enter in the IP address 81.134.128.98 and click on Save.
  8. Click on Dial to make a connection.

*Please change the address on any IP based connections you have (FBB, VSAT & MPDS).

 

GTMailPlus

  1.        Open the GTMailPlus Dashboard.
  2.        Click on Settings.
  3.        On the right hand side of the screen under Communications click on the Connections button.
  4.        On the screen on the right click to highlight your connection and then click on Edit.
  5.        On the General Tab under Remote Connection \ Remote Address you will see the IP address.
  6.        If the address is displayed as 81.134.128.98 then you will need to change this.
  7.        To change the IP address first click on the black arrow on the right hand side of the screen to display the drop down menu.
  8.        Check to see if the IP address 46.37.176.205 is listed.
  9.        If it is then please select this and then click on Save.
  10.    If not then you will need to click in the box and deleted the old IP address and then enter in the new IP address 46.37.176.205 and then click on Save.
  11.    Now please make a connection.

 

*Please change the address on any IP based connections you have (FBB, VSAT & MPDS).

 

 

We would like to apologise in advance for any inconvenience this may cause.

Best Regards,

Station711


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