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Oct
29
LaunchPad software version 5.08
Posted by Oded Joel on 29 October 2015 10:34 AM

Dear BGAN and FleetBroadband Customers

  • Recommended Inmarsat LaunchPad upgrade

 

We are pleased to inform you that Inmarsat LaunchPad software version 5.08 for Windows XP, Vista, Windows 7 and Mac OSX has been released and is available for download from the Inmarsat website at

 

http://www.inmarsat.com/support/bgan-firmware

http://www.inmarsat.com/support/fleetbroadband-firmware

 

Recommendations for installation

This is a recommended upgrade that includes a new coverage map.

  • New coverage Map showing Middle East Asia Satellite Coverage (MEAS)

 

This upgrade in Not Critical but recommended for users within the Middle East and Asia coverage area. 

 

Please note: the new satellite region, MEAS, is scheduled to enter commercial service during the first quarter of 2016 and can be found by clicking the date tab on the “Tools” button of the ‘Coverage map’.


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Feb
25
Alphasat Transition
Posted by Oded Joel on 25 February 2015 11:57 AM

Dear Customers,

 

On 24th March 2015, Inmarsat will transition all BGAN (FleetBroadband, SwiftBroadband, and Land BGAN) and Classic Aero services for the current EMEA region satellite (I-4 F2) to their more powerful Alphasat satellite.  

GSPS services were successfully transitioned to Alphasat in November 2013.

For the vast majority of end-users, the transition from I-4 F2 to Alphasat will require little or no action. However, we wish to draw your attention to a number of specific points regarding the transition: 

• No action is required for maritime terminals.

• All users with land terminals operating in EMEA should upgrade to the latest version of LaunchPad, which includes   
  the Alphasat coverage map. Previous versions of LaunchPad are compatible with Alphasat but will display the I-4 F2 
  coverage for EMEA rather than the Alphasat coverage. 
           - Inmarsat BGAN LaunchPad latest versions download.

• All land terminals in India, Sri Lanka and Nepal, which currently access Inmarsat’s services via the I-4 F2 (EMEA region)
  satellite, including fixed antennas and M2M terminals, will need to repoint their antennas to the AsiaPac satellite prior 
  to 24 March 2015. 
           - No action is required for BGAN terminals in India, Sri Lanka and Nepal that access Inmarsat’s services
             via the I4-APAC satellite.

• All land terminals in Brazil, which currently access Inmarsat’s services via the I-4 F2 (EMEA region) satellite, including 
  fixed antennas and M2M terminals, will need to repoint their antennas to the Americas satellite prior to 24 March 
  2015. 
           - No action is required for BGAN terminals in Brazil which currently accesses Inmarsat’s services via
             the I4-AMER satellite.

• Users of aviation terminals should contact their Distribution Partner for details of any ORT and/or software changes 
  that may be required.

The transition of services from I-4 F2 to Alphasat has dual benefits.  This both enhances the capacity of our I-4 services in the EMEA region, while also providing us with an additional satellite through which we can create a fourth region, serving the Middle East and Asia (MEAS). The new region will operate from 64 degrees East and is scheduled to commence before the end of 2015. 
We will communicate Inmarsat plans for this project over the coming months.
 
Should you wish to discuss this matter further please do not hesitate to contact our Customer Care team either by email to control711@station711.com or via telephone on +972-2-9904555 or +44-800-2494333 (UK Toll Free) .

 


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May
5
GTmail Maintenance Announcement
Posted by Oded Joel on 05 May 2014 09:22 AM

GTmail Maintenance Announcement – Decommissioning of IP addresses - 01-06-2014

Dear Customer,

 

Please be advised that due to an upgrade to GTmail core network and to maintain a stable service for our customers, the below IP addresses will be brought out of servers by the 1st June 2014.

  • 213.208.81.174
  • 87.83.232.178

We would like to advise that all customers update to the IP address to 81.134.128.98 as soon as possible to avoid any loss of service after the 1st June 2014.

Customers who are using GTMailPlus service, can you please ensure that you are connecting using the IP address 46.37.176.205 as this is a dedicated IP address for this service.

 

How to Change IP Address

GTMail

  1. Open the MHS Launchpad
  2. On the Send Message List screen click on Next.
  3. On the Call Routing screen you will see your connections listed, click to on the connection to highlight it then click Next.
  4. On the Dialling Properties screen, toward the bottom under the Phone Number you will see the IP address.
  5. If the IP address is not 81.134.128.98 then you will need to change this.
  6. Click within the box and press the delete key to remove the IP address.
  7. Now enter in the IP address 81.134.128.98 and click on Save.
  8. Click on Dial to make a connection.

*Please change the address on any IP based connections you have (FBB, VSAT & MPDS).

 

GTMailPlus

  1.        Open the GTMailPlus Dashboard.
  2.        Click on Settings.
  3.        On the right hand side of the screen under Communications click on the Connections button.
  4.        On the screen on the right click to highlight your connection and then click on Edit.
  5.        On the General Tab under Remote Connection \ Remote Address you will see the IP address.
  6.        If the address is displayed as 81.134.128.98 then you will need to change this.
  7.        To change the IP address first click on the black arrow on the right hand side of the screen to display the drop down menu.
  8.        Check to see if the IP address 46.37.176.205 is listed.
  9.        If it is then please select this and then click on Save.
  10.    If not then you will need to click in the box and deleted the old IP address and then enter in the new IP address 46.37.176.205 and then click on Save.
  11.    Now please make a connection.

 

*Please change the address on any IP based connections you have (FBB, VSAT & MPDS).

 

 

We would like to apologise in advance for any inconvenience this may cause.

Best Regards,

Station711


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Apr
15
IMPORTANT: IsatPhone Pro firmware update
Posted by Oded Joel on 15 April 2014 11:14 AM

Dear Customer,

 

Please be advised that the deadline for IsatPhone Pro users to update the firmware on their phones to version 5.3.0 has been extended to Friday, 28 November 2014.

The operational changes to the IsatPhone Pro network, originally scheduled for 18 April 2014, have been postponed to allow users more time to carry out the firmware update.

In addition, Inmarsat will be releasing IsatPhone Pro firmware version 5.5.1 in the week commencing 14 April 2014. Firmware version 5.5.1 will supersede the (mandatory) firmware version 5.3.0 released in February 2013.

 

PLEASE NOTE: Installation of firmware version 5.3.0 or higher is critical to the continued use of IsatPhone Pro after the end of November 2014. All IsatPhone Pro users are therefore requested to install firmware v5.3.0 or v5.5.1 without delay, as no further extension to the upgrade deadline can be expected.

 

Firmware version 5.5.1 is available for download here.


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Mar
20
Firmware upgrades
Posted by Oded Joel on 20 March 2014 02:55 PM

Firmware upgrades

Firmware upgrades are available for download at the following links:


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